Easier for managers to oversee operations TCS automatically keeps a detailed trouble call history with no extra effort required by you or your staff, allowing full visibility into machine performance. 
Detailed and reliable. TCS keeps track of every issue that occurred—those reported directly by the machine, or manually entered by the front desk, technician or bowlers.
Complete statistics let you check all relevant metrics, observe trends, and identify issues before they become problems. You also have access to data for evaluating technician response times and performance.